The 2025 Urgent Care Patient Experience Report

Risky urgent care provider behavior increased by 13% in 2025

Urgent care patient volume has skyrocketed– increasing by 60% from 2019 to 2023. 

But is the patient experience living up to expectations? Chatmeter analyzed more than 350,000 reviews of the 10 largest urgent care clinics in the U.S. and found significant gaps, from improper care to HIPAA compliance to billing issues.

Download the report to learn:

  • The most common issues patients are raising in reviews 
  • YoY changes in how patients review medical care, waiting rooms and more
  • The new HIPAA risks from digital patient tools

Get the Report

46%

Review responses from providers that contained a HIPAA violation

13%

Increase in reviews mentioning improper medical care

27%

Reviews mentioning wait times -- the most popular topic in 2025

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So much customer feedback, so little time. Let our AI analyze it all and send you the insights into where your customers are happy and where they’re not.

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Go from patient feedback to insights to action

The groundbreaking AI in the Chatmeter platform is built to give multi-location businesses unparalleled insights into every location. Identify issues earlier, see competitive opportunities before anyone else and start winning.

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