Digital Hospitality: Connecting Every Step of the Guest Journey

Find out how to analyze and take action on guest feedback across every channel.

Managing your online presence with the bare essentials of your business is no longer enough. From the first search to the location visit to capturing guest feedback post-visit in a survey, every step impacts an overall guest expectation that the brand needs to fulfill. As AI impacts more marketing tools and processes, meeting those guest expectations and understanding what drives them is more possible than ever. 

Ellie Ovsenik, director of digital marketing at Upward Projects with key scaling brand Postino WineCafe, shares her insights from 10 years of experience into how the industry, guests and brands are changing and what we can do to adapt today.

Watch the On-Demand Recording

76%

of consumers who search for "near me" visit a business within one day.

8 in 10

of consumers search online for local businesses at least once per week. 

#1

Google was the most trusted review site, followed by Yelp, BBB, TripAdvisor and Facebook.

Get insights, not just data

So much customer feedback, so little time. Let our AI analyze it all and send you the insights into where your customers are happy and where they’re not.

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Trusted by hundreds of multi-location brands worldwide

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Go from customer feedback to insights to action

The groundbreaking AI in the Chatmeter platform is built to give multi-location businesses unparalleled insights into every location. Identify issues earlier, see competitive opportunities before anyone else and start winning.

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