Chatmeter's Local Brand Report:
Reputation's Role in Multi-Family
The digital transformation of the multi-family industry became more important than ever due to the COVID-19 pandemic. Brands that had previously adopted virtual tours, digital tenant portals, and a strong online presence were better prepared than the competition for the impact of COVID-19. Now, a year later, we’re taking a look back at the top multi-family brands in the industry to determine the top 10 brands in Local Brand Visibility and Online Reputation.
The purpose of this report is to identify which brands are making efforts to ensure that future tenants can find them online and current tenants are being heard and cared for. In an industry focused on providing quality homes, multi-family brands must deliver the best possible online and offline experience from the start of a renter’s journey.
Download our Local Brand Report to get information on our Key Findings on:
- Reputation within the Multi-Family Industry,
- How COVID-19 has affected reputation
- Recommendations for moving forward.
