Gartner® Infographic
8 Examples of Customer Experience Lip Service That Need a Reality Check
Many executives talk about customer experience (CX) and emphasize the importance of building a customer-centric organization. But what executive leaders say about CX is often divorced from the reality on the ground.
Use this Gartner infographic to apply a CX reality check - and course-correct.
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Gartner, Infographic: 8 Examples of Customer Experience Lip Service That Need a Reality Check, Refreshed 2 February 2023, Published 1 October 2021, Maria Marino Et Al.GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.