The Retail Associates Reputation Ranking Report

What customers really think of the ten largest retailers

Discover the major trends and themes across millions of reviews for Target, Walmart, Kroger, The Home Depot, Lowe's, Albertsons, Food Lion, Costco, CVS and Walgreens.

Get an in-depth breakdown of each retailer's strengths and weaknesses in the report, as well as:

  • How each retailer compares -- and how your brand stacks up
  • Major YoY trends in customer feedback 
  • Which retailers are struggling with return policies, product shortages and more

Get the Report

Get insights, not just data

So much customer feedback, so little time. Let our AI analyze it all and send you the insights into where your customers are happy and where they’re not.

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16%

Fewer mentions of long wait times YoY

198%

Increase in reviews mentioning items being locked up YoY

16.5%

Increase in mentions of discrimination YoY

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Go from customer feedback to insights to action

The groundbreaking AI in the Chatmeter platform is built to give multi-location businesses unparalleled insights into every location. Identify issues earlier, see competitive opportunities before anyone else and start winning.

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