The State of In-Store Specialty Retail 

What's driving customers to stores? And what's keeping them away?

Hint: it’s not what you think.

As the largest in-store retailers like Sephora, Signet Jewelers, Macy’s and others invest in flashy AR/VR virtual try-on services, digital kiosks and more, that’s not what customers really want from their in-store experiences.

Download this exclusive report, based on 500,000 reviews of major retailers and a consumer survey, to discover:

  • What shoppers say jewelers, beauty and specialty retailers can improve 
  • Why most retailers are making the wrong investments to bring customers back to stores
  • The one technology worth investing in, according to shoppers

Download it now. 

Get the Report

61%

of reviews mention staff, with a 10% uptick YoY

91%

of customers agree that online shopping doesn't compare to in-store

32%

increase YoY of mentions in reviews of trying on products in store

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So much customer feedback, so little time. Let our AI analyze it all and send you the insights into where your customers are happy and where they’re not.

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The groundbreaking AI in the Chatmeter platform is built to give multi-location businesses unparalleled insights into every location. Identify issues earlier, see competitive opportunities before anyone else and start winning.

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