The Full-Service Restaurant Reputation Ranking Report
The key trends driving the casual dining sector today -- and how each brand stacks up
The full-service restaurant sector is at a crossroads: brands like TGI Fridays and Bar Louie are closing locations, while others, like Chili’s and Red Robin, are staging a comeback. What’s driving consumers toward one full-service restaurant chain over another?
The Chatmeter team analyzed more than 1 million customer reviews across 10 of the largest casual dining restaurant chains to get the answer. Download the report now to learn:
- How consumers rank each brand on customer experience, menu and value
- The impact of new menu items driving top-ranked chains
- The consumer needs that each chain still needs to address
Get the report now.
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2.8%
Decline in foot traffic to full-service restaurants in 2024
$1.5T
Overall restaurant sales projected in 2025
18%
Decrease in customer mentions of "value" in reviews
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So much customer feedback, so little time. Let our AI analyze it all and send you the insights into where your customers are happy and where they’re not.
