The 2025 Restaurant Delivery & Reputation Report
What consumers really want -- and what they're missing -- from delivery options
Americans love delivery -- but is a poor customer experience pushing them to the brink?
While delivery grows in popularity, so does consumer dissatisfaction with rising delivery fees, incorrect orders and frustrating staff interactions. Discover what consumers really want from food delivery options, where brands go wrong, and what to do about it.
Download this essential report now to learn:
- Key factors in how consumers choose their delivery favorites
- Best and worst menu items for delivery across major chains
- What restaurants should focus on in 2025 to improve the delivery experience
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So much customer feedback, so little time. Let our AI analyze it all and send you the insights into where your customers are happy and where they’re not.
46%
The percentage of negative reviews mentioning food delivery
36%
The percentage of consumers opting for food delivery ahead of big sporting events
9.49%
The projected annual compound growth rate from 2024 to 2029 for food delivery
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“We have been using Chatmeter at a higher level. Whenever a franchisee wants to open a new location we look at Chatmeter reviews, participation on the platform, and whether the store managers are trained on Chatmeter. This is part of our scorecard that determines whether they can open a new location. ”
— A&W spokesperson
