The 2024 QSR Reputation Ranking
Ranking the 25 largest quick service restaurants on food, value and service quality
Find out what the top quick-service restaurants are getting right – and what so many are getting wrong. Our research team analyzed the reviews of the 25 largest quick service restaurants and identified key trends in customer service, wait times, mobile ordering and so much more.
What trends emerged in 2024? Where is the quick-service industry failing its customers? Find out in our 2024 QSR Reputation Ranking report.
Download this essential report now to learn:
- The top 25 largest QSRs and how they rank on food, value, and service
- Major themes and YoY changes from 2023 to 2024
- What quick-service restaurants should focus on in 2025
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3.5%
Traffic to QSRs declined by 3.5% in the first quarter of 2024.
19%
The percentage of reviews mentioning
customer service increased by 19% YoY.
43.2%
The percentage of pricing-related reviews describing the restaurants as “overpriced” increased by 43.2% YoY.
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“We have been using Chatmeter at a higher level. Whenever a franchisee wants to open a new location we look at Chatmeter reviews, participation on the platform, and whether the store managers are trained on Chatmeter. This is part of our scorecard that determines whether they can open a new location. ”
— A&W spokesperson
